Support

Frequently Asked Questions

Here's a roundup of the most common questions. If you're a teacher looking for more information please visit the Help Section on our Teacher Centre.

Q: I NEED TO BUY TICKETS NOW
A: The schools deadline is now over and you cannot buy tickets from the office or through your school. Tickets can only be bought through the arena box office and will be at a higher price including booking fees now. Some concerts are sold out but if this is the case then it is always worth trying each day for any returns. Your box office details are here: https://www.youngvoices.co.uk/venue_tickets 

Q: I NEED TO BUY A T-SHIRT NOW
A: T-shirts will be available at the merchandise stands and sold at £17 each (including the torch and wristband) and will only be available in the choir break (5pm-6pm).

Q: I AM A TEACHER AND MY T-SHIRTS HAVEN’T ARRIVED
A: T-shirts will be delivered to school at approximately 1 week before your concert date. If you have any concerns regarding your order, please use the following link, to contact us https://www.youngvoices.co.uk/contact

Q: WHERE CAN I GET THE NEW YV APP?
A: Go to the app store and type in “Young Voices” in the search bar - this will take you to our new YV App. There’s lots of features for uploading photos to a private gallery for your parents and much more. Teachers will need a school code for the photos (which is your CUS[XXX]) and your parents will need the parent code (which is the CUS[XXX] where the CUS is replaced with PAR[XXX]) - you can get this from your school.

Q:  WHAT TIME DOES THE CONCERT START AND END?
A:  The concert will start at 7pm and finish approximately 9pm. There are no intervals.

Q: CAN I CALL THE OFFICE?
A:The office receives a number of calls and may be hard to get hold of so the live chat bubble is the best way to answer any queries

Q: HOW DO I ACCESS THE MUSIC ROOM?
A: Schools have been sent the password, ask the teacher in charge for the code.

Q: WHERE DO CHAPERONES SIT?
A: They sit with the choir at all times

Q: WHERE ARE THE CHAPERONE TICKETS?
A: These will be with the childrens and adults e-tickets available in the teachers centre, they will also receive a security wristband on arrival to the arena

Help Section 

If you're a Teacher and have an active account on our website you can access the Teacher Centre Help & Support section with everything you need to know about our concerts, security, workshops, and every step on your Choir's yearly journey.

Got Questions?

If you still have questions or must contact our team, please reach out using our Contact Form

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