Support

Frequently Asked Questions

Here's a roundup of the most common questions. If you're a teacher looking for more information please visit the Help Section on our Teacher Centre.

Q: I NEED TO BUY TICKETS NOW
A: The schools deadline is now over and you cannot buy tickets from the office or through your school. Tickets can only be bought through the arena box office and will be at a higher price including booking fees now. Some concerts are sold out but if this is the case then it is always worth trying each day for any returns. Your box office details are here: https://www.youngvoices.co.uk/venue_tickets 

Q: I NEED TO BUY A T-SHIRT NOW
A: T-shirts will be available at the merchandise stands and sold at £17 each (including the torch and wristband) and will only be available in the choir break (5pm-6pm).

Q: I AM A TEACHER AND MY T-SHIRTS HAVEN’T ARRIVED
A: If you have any concerns regarding your order, please use the following link, to contact us https://www.youngvoices.co.uk/contact

Q:  WHAT TIME DOES THE CONCERT START AND END?
A:  The concert will start at 7pm and finish approximately 9pm. There are no intervals.

Q: CAN I CALL THE OFFICE?
A:The office receives a number of calls and may be hard to get hold of so the live chat bubble is the best way to answer any queries. The office  operates from 10am to 5pm weekdays.

Q: HOW DO I ACCESS THE MUSIC ROOM?
A: Schools have been sent the password, ask the teacher in charge for the code.

Q: WHERE DO CHAPERONES SIT?
A: They sit with the choir at all times

Q: WHERE ARE THE CHAPERONE TICKETS?
A: The chaperones do not reaceive actual tickets they will be issued a  wristband along with the other staff. Any extra chaperones that are not paid for will be charged to your account.

Help Section 

If you're a Teacher and have an active account on our website you can access the Teacher Centre Help & Support section with everything you need to know about our concerts, security, and workshops or go to the communnity and ask the other teachers for their advice.

Got Questions?

If you still have questions or must contact our team, please reach out using our Contact Form

.