Terms and Conditions

Terms & Conditions of Sale

The following terms & conditions of sale are governed by English law. Yourself and Young Voices (UK) Ltd. both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Young Voices reserves the right to change or alter these terms at any time.

Concert Tickets
Tickets must be purchased for personal use only, and may not be purchased as part of any form of business or commercial activity (unless expressly authorised by us or our agents).  Once purchased, tickets may not be resold or offered for resale by anyone at a premium.  Where applicable, prices are inclusive of VAT.

Our concert tickets are non-refundable. If a concert is postponed, then tickets will be valid for the rescheduled date only. Unfortunately ticket holders who cannot attend the re-scheduled concert date for whatever reason will not be eligible for a refund.

Choir T-Shirts & General Merchandise
Young Voices will endeavour to ensure that all details, descriptions and prices which appear on both the website and information book are accurate, however, errors may occur. Where applicable, prices are inclusive of VAT.

Once you have placed an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order. A contract between Young Voices and You for the purchase of the goods will not be formed until payment has been approved by Young Voices and the money has been debited from your credit or debit card.

Prices quoted on the website are correct at time of publishing. Young Voices reserves the right to vary prices due to changes in VAT or any other circumstances which may be beyond our control. All orders are subject to a delivery charge.

We cannot guarantee delivery before the date of the concert if the order is placed within 5 working days of the date of your concert.

DVDs
DVDs must be purchased for personal use only, and may not be purchased as part of any form of business or commercial activity (unless expressly authorised by us or our agents).  Once purchased, DVDs may not be resold or offered for resale by anyone at a premium.  Where applicable, prices are inclusive of VAT.

Prices quoted on the website are correct at time of publishing. Young Voices reserves the right to vary prices due to changes in VAT or any other circumstances which may be beyond our control. All orders are subject to a delivery charge.

Our DVDs are non-refundable.

Price and Payment
Most of our prices include VAT. However, if the rate of VAT changes between the date of the order and the date of delivery, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

Delivery of Goods
Please note that timescales for delivery and delivery charges will vary depending on the availability of the goods, shipping method selected, and delivery location.  We aim to dispatch orders within 28 days, but occasionally our deliveries may be affected by an unplanned event.

 

General Terms & Conditions

The following general terms & conditions are the rules which one must agree to abide by in order to use all of Young Voices’ services.  Payment of the registration fee is acknowledgment that these terms & conditions are acceptable and will be followed.  In regards to the website, these terms & conditions are merely a disclaimer as exact use of the product is harder to manage.

Young Voices reserves the right to change or alter these terms at any time.

Concert Tickets
Ticket holders must abide by the rules and regulations of the concert venue which are available through the venue and may be changed at the venue’s discretion. The concert venue reserves the right to refuse entry to our concerts for any reason, regardless of if a ticket has been purchased.

Ticket holders enter the venue on the basis that they give express consent to being filmed or photographed (and the use of any film or photography) at the concert, and acknowledge that we may include material including shots of the audience in our recordings of the concerts for distribution on our website, by DVD, download or any other means.

Any issues with seating must be brought to the attention of the arena on the night.  Some accommodations can be made but only if we know about them.  Seating issues that were not brought to the attention of the arena on the night will not be valid after the concert.

We reserve the right to alter or vary the programme for the concert or to reschedule or cancel all or part of the concert.

Choir T-shirts & General Merchandise
Children, teachers, and all those involved in the choir on the day are encouraged to wear the official Young Voices Choir T-shirt.  Otherwise everyone must wear a plain white t-shirt.  Official Young Voices Choir T-shirts may not be copied without our consent.

DVDs
Although every care is taken to try and film all participants (including teachers), there may be instances where this is not achieved. We pride ourselves on including a huge number of choir members but due to technical and other constraints, we cannot guarantee that every choir member will appear on the DVD/download.

Permission Slips
It is the responsibility of the teacher in charge to obtain a signed permission slip from all children in their respective choir for involvement in our Concerts.  Young Voices reserves the right to ask you to supply all your permission slips for reference and may do so as part of its annual auditing procedures.

Television & Media (inc. Young Voices’ DVD)
We actively seek publicity and media coverage for our concerts. Any person attending a venue on a concert day agrees to be filmed/recorded by us or any other local/national media/press at any time (before, during and after the concert) and agrees that we may use the recorded material to promote Young Voices and for use in the Young Voices Official DVD/download.

Please raise any filming objections with us as soon as possible, and in any event, prior to the concert. When possible, we will take steps to take account of any special circumstances.

Collection of Children After the Show
Although we provide suggestions on the best way to collect children at the end of the concert, we are not responsible for the arrangements made by teachers after the concert for parents to meet their children. If you have any questions relating to collection of participants, please contact the school.

Unplanned Events
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an unplanned event.

An “Unplanned Event” refers to any act or event beyond our reasonable control, including but not limited to:

  • strikes, lock-outs or other industrial action by third parties;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack;
  • war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • failure of public or private utilities or telecommunications networks.
Date Author Amendments Approved Review Date
September 2016 Kitanya Murray Version 2 Approved by Management September 2017